Service Advisor Interview Questions: How to Hire for the Drive

Julio Amador

Published on: 23/09/2026

Service advisor interview questions with strong answers and red flags, two role plays, a phone test, a scorecard and a plan for a new hire's first 30 days.

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How to Present a Multi-Point Inspection So Customers Say Yes

Julio Amador

Published on: 23/09/2026

How service advisors should present a multi-point inspection: set it up at write-up, show red and yellow items on video, and price it with confidence.

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Service Advisor Rebuttals: What to Say to 10 Common Declines

Julio Amador

Published on: 23/09/2026

What service advisors should say to the 10 declines they hear most, from a cheaper shop down the road to trading it in soon, using agree, ask, advance.

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Declined Service Follow-Up: Scripts That Win Back the Work

Julio Amador

Published on: 23/09/2026

Win back declined service work with a 3, 30 and 90-day follow-up plan, call and text scripts, and a clear signal for when a repair bill means a trade.

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